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CASE STUDIES

Our client was reliant on a legacy system to obtain call centre statistics. With the introduction of a Voip Telephony solution, there was a need to harvest and retain the legacy data that would become inaccessible post implementation. Smidge & Spunk Software designed a solution that extracted the legacy data, refined it and built a custom reporting solution to enable past performance to be assessed alongside data drawn from the replacement system. This provides for a point to point comparison ability to gauge the effectiveness of the new system. The interface was designed with simple, intuitive user controls and concise and clear reports and graphs.

The system was a win-win as the existing data was retained in a simple easily manipulated interface and the ability to export to MS Excel enabled the client to further analyse and interrogate data for comparative purposes.

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